Note: This role requires to work during US working hours (US Timezone).

Responsibilities

Workato’s fastest growing business unit works with customers that embed Workato into their core product and include it or sell it as a companion product. We work with customers to help them develop a business plan, build the product, and design a Go to Market strategy that will get their customers excited about deploying integrations and automations. We’re looking for an ambitious Customer Success Manager that is experienced at providing guidance on business strategy, designing technical solutions, and establishing successful adoption plans.

As a Customer Success Manager in Workato’s Embedded Business Unit you will be responsible for guiding customers along their journey to ensure they successfully develop their integration product, sell and deploy it, and drive adoption among end customers. This starts with understanding the Executive Sponsor’s goals and how they measure success. A CSM is also responsible for ensuring that the customer team is fully enabled on the platform and has thoughtfully considered the best way to design and build the technical solution. In addition, CSMs are responsible for developing meaningful relationships with Executive Sponsors, Champions, and individuals at all levels of the customer’s organization. Ultimately, the CSM is responsible for helping customers achieve their goals and managing their book of business in a way that helps Workato achieve its net revenue retention and other key business metrics.

Requirements

Experience with successful product development, launch, and growth
Background in business planning process development and evolution
Involvement in the development or execution of sales enablement strategies
End to end Beta program development and execution
Strong background designing and implementing technical solutions
Good understanding of the software development lifecycle
Ability to take control of ambiguous situations and provide direction
Excellent interpersonal, communication, and persuasion skills
Track record of delivering on ambitious renewal rates, consumption goals and other key company objectives
7+ years of experience in product management, consulting, or customer success
BS/BA or equivalent education; MBA preferred

Preferred

Awareness of how to create compelling pricing strategies
Familiarity with developing marketing plans
Excellent problem solving and troubleshooting skills
Escalation management experience
Adoption plan development