ABOUT THE TEAM

Mural created the Collaborative Intelligence System™ to power cultures of effective collaboration where everyone is connected, contributing, and empowered to deliver business-driving outcomes.

Founded in 2011, Mural is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 900 “Muralistas” around the world collaborate in the Mural® app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking.

YOUR MISSION

As a Customer Support Representative you will respond to customer requests, provide general support and engage with customers to help them achieve their goals. As a successful candidate you will be able to convey how exciting and innovative our software is. You will turn our current customer base into Mural fanatics by showing how easy and fun it is to collaborate in design thinking with Mural.

WHAT YOU'LL DO

Manage and respond to customer requests
Understand our customers and become their advocate
Educate and instruct customers through email, chat, phone call and video
Assist the Customer Experience team with managing their accounts as needed
Collaborate with the Product team on how to improve the product
Collaborate with Customer Success on education programs

WHAT YOU'LL BRING

Fluency in spoken and written English (additional languages are a plus)
Willingness and passion for understanding, helping and teaching customers
The curiosity to find new, better ways to solve problems
A strong passion to help teams succeed, and empathy with users
2+ years experience in software customer support (ideally B2B)
Experience troubleshooting and reporting software bugs
Experience tracking bugs with a QA and development team
Great visual communication skills
Remote working experience
The ability to provide clear and concise guidance through emails, over the phone, video or in person
Availability to work some weekend shifts
The possible shifts available are: 11 to 7pm ART, 2 to 10pm ART, OR 3 to 11pm ART