The Customer Success Manager (CSM) is responsible for developing and expanding customer relationships that promote successful adoption, retention, and loyalty leading to a successful renewal and a world class customer experience. The ideal candidate has the ability to build strong relationships with influencers and decision makers, strong project management skills, and the tenacity and proactiveness to drive desired outcomes for our customers.

This is a 100% remote role supporting Central territory customers.

Responsibilities:

Owner of customer's overall success with the Exabeam platform, including their subscription renewal and expansion of their usage
Promote best practices and usage of Exabeam's products
Promote the maximum value of customer's investment in Exabeam, including full utilization of customer licenses, and collaborating with sales teams to ensure growth attainment and increased footprint
Partner with Sales, Engineering, Cloud Operations, Support, and Professional Services in a collaborative manner, with the goal of improving the customer experience and operating more efficiently as a company
Manage customer escalations to ensure the highest level of customer satisfaction
Prepare and deliver Quarterly Business Reviews (QBRs) with customer to review overall health of the account and adoption of the Exabeam platform; and
Perform trend analysis on both customer raised and internally identified issues, drive other organizations to develop a problem resolution

Requirements:

3-5+ years experience in software, SaaS, or IT/management consulting role (security domain experience preferred, not required)
Bachelor’s degree in a technical or business field or relevant experience
Proven ability to pick up new products quickly
Prior experience owning customer lifecycle adoption, renewal/expansion, or escalation customer management in the enterprise space
Experience with Salesforce or other CRM tools (Gainsight a plus!)
Ability to travel (up to 20-25%) across the region to visit customers

Base Pay Range:

$95,000-$110,000

Range is reflective of base pay only
Does not include variable pay
Base pay is dependent on experience and may vary based on geography

Why Exabeam:

Medical, Dental, Vision benefits
FSA/HSA options
Generous PTO and Holidays
Parental leave
Remote/Hybrid friendly environment
SoFi refinancing and loan options